Privacy Policy Your Data, Our Commitment

We collect several types of information for various purposes:

• Personal Information: Name, email address, phone number, and professional credentials
• Client Service Data: Service records, progress notes, and care documentation
• Communication Data: Messages, files, and media shared through our secure messaging system
• Technical Data: IP address, browser type, device information, and cookies
• Location Data: GPS data for service verification and route optimization
• Trip Data: Travel routes, distance calculations, mileage records, and transportation details for NEMT services
• Notification Tokens: Device tokens for push notification delivery
• Mobile Device Data: Device permissions, app usage statistics, and mobile-specific identifiers
• Calendar Data: Schedule and availability information for appointment coordination

Your information helps us provide and improve our services:

• Provide and maintain our platform services
• Comply with DDA and healthcare regulations
• Process and document service delivery
• Generate reports and analytics
• Improve our platform and user experience
• Communicate important updates and information
• Enable secure messaging between healthcare providers and clients
• Coordinate and optimize transportation routes for NEMT services
• Send push notifications for appointments, messages, and system alerts
• Track service delivery and staff locations during working hours
• Facilitate appointment scheduling and calendar management

We implement robust security measures to protect your data:

• End-to-end encryption for data transmission
• AES-256 encryption for all chat messages, ensuring your communications remain private and secure
• Regular security audits and assessments
• Secure data centers with redundant backups
• Access controls and authentication protocols
• Employee training on data protection

We share your information only when necessary:

• With authorized service providers and partners
• To comply with legal obligations
• For audit and compliance purposes
• With your explicit consent

Our mobile application requires certain permissions to function properly:

• Location Services: Required for appointment verification, route planning, and service tracking
• Camera and Photos: Used for document scanning, profile pictures, and service documentation
• Notifications: For alerts about appointments, messages, and service updates
• Calendar: For integrating appointments with your device calendar
• Network Access: Required for connecting to our servers and synchronizing data

You can manage these permissions through your device settings, but limiting certain permissions may affect the functionality of the application.

empowerhub operates as a multi-tenant platform serving different healthcare organizations:

• Each organization's data is logically separated from other organizations
• Your data belongs to the organization that created your account
• Staff members can only access data within their own organization
• Administrators of your organization may have access to your service data
• Central platform administrators may access technical data for support and maintenance purposes

If you provide services for multiple organizations using empowerhub, separate accounts may be required for each organization to maintain data separation.

We use various monitoring and analytics tools to improve our service:

• Usage patterns and feature adoption metrics
• Performance monitoring and error tracking
• Service timing and availability measurements
• User experience feedback and behavior analytics

This data is used in aggregate form to improve the platform and is not used to identify individual users. We employ anonymization techniques where appropriate to protect user privacy while gathering necessary insights to enhance our services.

For Non-Emergency Medical Transportation (NEMT) services, we collect and process:

• Trip origin and destination addresses
• Route information and driving directions
• Distance calculations and mileage records
• Trip duration and timing data
• Vehicle information when provided

This information is used to coordinate transportation services, calculate reimbursements, and provide documentation for healthcare compliance. Transportation data is retained according to healthcare record retention requirements and may be shared with authorized healthcare payers for billing and compliance purposes.

You have the following rights regarding your data:

• Access your personal information
• Request corrections to your data
• Request deletion of your data
• Object to data processing
• Data portability